Shipping policy

Shipping Policy

At Elvo Beauty, we are committed to getting your favorite formulas into your hands as quickly and reliably as possible. We prioritize transparency so you can track your journey to balance every step of the way.

Shipping to the United States (Main Focus)

We offer reliable standard shipping across the entire U.S. to ensure your routine remains uninterrupted.

  • Processing & Fulfillment: Orders are processed and fulfilled within 1–2 business days (Monday–Friday).

  • Delivery Time: Once fulfilled, standard delivery typically takes 4–12 business days.

  • Shipping Cost: FREE on all U.S. orders over $40. For orders under $40, shipping rates will be calculated at checkout.

Shipping to Europe

We are proud to offer Free Standard Shipping on all orders to European countries with no minimum purchase required.

  • Processing Time: Orders are processed within 1–3 business days.

  • Estimated Delivery Times:

    • Ireland: 5–8 business days

    • UK: 7–10 business days

    • Western Europe: 7–10 business days

    • Northern & Southern Europe: 8–12 business days

    • Eastern Europe: 10–14 business days

Note: For Non-EU countries (UK, Norway, Switzerland, etc.), any local customs duties or import fees are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive an email with a tracking number.

  • Status Updates: Use this number to monitor your package's progress through the carrier's website.

  • Missing Info: If you don't receive tracking information within 3 business days of placing your order, please check your spam folder or contact us at support@elvo.com.

Delivery Issues & Support

We want your experience to be as smooth as possible. If something goes wrong, we’ll make it right.

  • Lost or Stolen Packages: If your tracking shows "Delivered" but you haven't received it, please check with neighbors or building management. If it's still missing, contact us at support@elvo.com within 7 days.

  • Damaged Items: If your order arrives damaged, email us within 7 days with a photo of the item and packaging. We will send a replacement or issue a full refund immediately.

  • Delayed Deliveries: While we cannot guarantee exact delivery dates due to carrier factors (weather, customs, etc.), please reach out if your order is significantly outside the estimated window so we can investigate.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

  • Modifications: If you need to update your shipping address or cancel an order, contact us at support@elvo.com immediately.

  • After Shipping: Once an order has been processed and shipped, we cannot make modifications. In this case, you can take advantage of our 30-Day "Results or It's Free" Guarantee once the package arrives.

Contact Us

Our team is here to help you Monday–Friday, 9am–6pm EST.

  • Email: support@elvo.com

  • Response Time: We typically respond within 24 hours.