Refund policy

Our Promise

At Elvo Beauty, we believe you deserve to feel like the best version of yourself again. We stand behind the quality and efficacy of our formulas, which is why we take all the risk so you can shop with complete confidence.

30-Day "Results or It's Free" Guarantee

Try any Elvo Beauty product risk-free for 30 days. We know you’re looking for real results, not just another promise. If you don’t notice a visible or visceral difference in how you look or feel, or if you aren't 100% satisfied with your purchase, we’ll refund you in full. No questions asked.

You only pay for results. If a product doesn't work for you, you don't even need to send it back. Keep it, gift it to a friend, or toss it. We’d rather you try our solutions with zero risk than wonder if they will work for your unique needs.

How to Request a Refund

  • Email us at support@elvo.com within 30 days of receiving your order.

  • Include your order number and a brief note about why the product didn't work for you (this helps us improve, but it's optional).

  • We’ll process your refund within 2–3 business days back to your original payment method.

What’s Covered

  • No Results: The product doesn’t deliver the promised results or you don't notice a difference.

  • Formula Issues: The formula causes irritation or doesn't work with your specific skin type.

  • Personal Preference: You find the scent, texture, or application isn't for you.

  • General Dissatisfaction: You are simply not 100% satisfied with your experience for any reason.

What’s Not Covered

  • Orders placed more than 30 days ago.

  • Products purchased from unauthorized retailers (only purchases made directly from elvo.com are eligible).

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days at support@elvo.com. We will send a replacement immediately or issue a full refund to make it right. Including a photo of the issue helps our team improve our packaging and service.

Questions?

Email us at support@elvo.com. Our team typically responds within 24 hours (Monday–Friday, 9am–6pm EST).